They don't want all these peripheral features and frills and embellishments added on around the outside. ![]() electronic design), and does it superbly well. ![]() What customers really want is a product that does exactly what they want (e.g. And then the product managers think to themselves, "Oh, we must not have done those other features well enough, we must invest more money in them." And eventually the core features of the product get starved of development, and the customers get unhappy. What tends to happen is that actual customer enthusiasm for all these extra features is low and take up is weak.
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